Monday, November 27, 2006

Holiday Story--Conclusion

I got a temporary reprieve from the bullshit onslaught on Saturday. Oh, wait…maybe not. When I arrived at work Saturday morning, I noted the absence of new cook, late of Monday morning hospital visit, but returned to work Friday, "good as new." "Where’s P?" I asked. "She had an issue…" I am told. About an hour into her shift Saturday morning, she clutched her side, turned white, and said she had to leave. Why was I not surprised? In fact, I was downright blasé about the whole thing. Business was slow, and I would have had to send someone home anyway. I figured her illness had done me a favor, in a backhanded sort of way…

Saturday was, fortunately enough, the day my family headed home…fortified by yet another meal at the café. (Hey…I own a restaurant. Why not take advantage of it?) The weather was clear, if a tad cold. With a gleam in my eye, I talked one of my crew into finishing my shift (I was supposed to close the kitchen) and dragged the husband home to help me hang our outside Christmas lights. Considering the way the weekend had been going, the thought crossed my mind that this was probably a risky move. Yet, unbelievably, we got those lights hung without either of us falling off a ladder or electrocuting ourselves. We suffered nothing worse than a few half-frozen fingers and toes. And the lights, though not as elaborate as in years past, are at least up. Honestly, I wasn’t sure we would get even that much of our personal holiday stuff done this year.

Sunday…was the icing on the cake. I was scheduled to work open to close. Minus new cook, whose ongoing medical issues have taken her out of the picture for at least the next week, I was now the only cook. Not a good situation on a Sunday morning if it should get busy. On top of this, my eight o’clock counter person arrived complaining that she was so sick that she didn’t know if she would make it through her shift. Sigh! I sent her home. Down two people now. So I prevailed upon the husband to come in and lend a hand. He can’t cook, but he can help out front, freeing my counter person to help out in the kitchen. Counter person who was begging me to let her leave early so that she could attend her family’s Thanksgiving celebration. Same counter person who had dropped the ball on Friday morning. And yet, I stand on my head to allow her to get out of there early. I am such a sweet, thoughtful boss. Or a horrible sap.

Exhausted, disheartened and a little shell-shocked, I struggle through the day on Sunday. And if something could go wrong, it did. The grill mysteriously extinguished itself…twice. My biscuits inexplicably cooked up raw in the middle. And husband and I have a major falling out over, of all things, banana bread. I get home Sunday night, husband and I are not speaking to each other, I am tripping over the fallout left behind by the invasion of my kin. Husband retreats to the family room to watch his "previously recorded" football game (da Bears lost…) and I literally throw myself on my bedroom floor and sob. Actually, not so much sobs as wordless cries of frustration and fatigue. And then I scrape myself up, regroup, and apply myself to making some sense out of the mess. Nothing like an endless "to do" list to cut short even the most self-indulgent pity party.

And what about today? Are things better? Do I have an adequate number of employees left to allow me to open the doors? Do I have enough business to keep my employees from leaning against the counters with their thumbs up their…you-know-whats?

Well, all I can say is--it’s snowing…

11 comments:

  1. I'm hoping that the snow lifted your spirits a bit.  Now wait.  Take the messy, dirty, old snow out of your mind set and think about the lovely, soft new snow and how it sparkles so beautifully in the sun the next day.  Weather cooperating of course.  You've had a tough go of it, but hang in.  It will get better.  Or it will kill you.  One or the other.  (a little black humor goes a long way)

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  2. Oh, Lisa, how I wish I could be there with a bottle of wine, or two, or three.

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  3. Wish your holiday had been more, well holidayish! Hope things improve drastically!
    Hugs & prayers
    Shadie

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  4. You never know what tomorrow is going to bring but if anyone ever deserved a break....it's you!

    {{{{{{{{{{{{{LISA}}}}}}}}}}}}}}}

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  5. I've always heard running a restaurant was stressful, and reading your inside story certainly confirms that.  It's got to get easier, how else could you survive?  Eventually you will have a stable staff of reliable people.  I read a business management book recently (Good to Great) which says that the most important job of a manager is to hire people with the right "character traits"....not skills, not knowledge, but character traits.  Skills and knowledge can be learned, but character traits are somewhat permanent.  So maybe look for a reliable, loyal, healthy, hardworking person, and TEACH him/her how to cook or wait tables or whatever....in the long run, your life will be easier. :)

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  6. Oh boy I do feel for you.  I had ten years of management and restaurant management and there are some days when it is tough.  Keep fighting for your dream!!  So glad you got the ornaments up.  Maybe you can have a nice candle light dinner sometime for hubby in a corner of the restaurant or at home and tell that girl that is taking advantage a bit that she will have to cook for you two and serve because she owes you.  Hugs,
    Lisa

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  7. Oh dear!  I'm so sorry you're frazzled and working so hard.  I'm thinking good strong thoughts for you.

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  8. There's not a whole lot I can say, got some candles burning for you.

    Jackie

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  9. Hope5555 is right about the character traits.  I think I have a new topic!  Coming soon to a blog near you... .
    http://searchthesea.blogspot.com/

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  10. I wonder if an earlier comment have hit on a solution. Hire someone with the work ethic and teach to cook the way you want it done. It sounds like you have to be in there almost full time anyway. There must be two or three people out there short on experience but long on heart. Maybe the local community colleges have food service programs with students who could use some hands on experience.

    Jackie

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  11. Well Lisa ... Seeing as how you wrote this on Monday .... and it's Friday, and no more entries, I am crossing my fingers that things improved during the week.  Not seeing another entry isn't a good sign.  Or maybe it's been such a fantastic week that you didn't feel the need to write.  Oh, I am hoping that's it.   Tina

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